Frequently Asked Questions

Answers to common questions about orders, shipping, returns and our products. Still have a question? Email us at reilandbeautyproducts@gmail.com.

How long will my order take?

We usually process orders within 1–2 business days. Delivery times vary by location, and you'll get a tracking number by email as soon as your order ships.

Do you offer free shipping?

Yes. Free U.S. shipping on orders over $50. U.S. orders under $50 and international orders show shipping rates at checkout.

Do you ship internationally?

Yes, we ship to select countries. Shipping rates for your country are shown at checkout. If you're not sure whether we ship to you, email us and we'll check.

Can I track my order?

Yes. When your order ships, we'll email you a tracking number. You can also use the Track Order link in our menu. If you have trouble tracking a package, email us and we'll help.

What is your return policy?

You have 30 days from delivery to request a return. Unopened items can be returned for a full refund. If you opened a product and it didn't work for you, we offer a one-time refund or store credit. Gift cards can't be returned. Please email us at reilandbeautyproducts@gmail.com before sending anything back. See our Refund Policy for full details.

Are your products cruelty-free and vegan?

Yes, our products are cruelty-free. We also offer vegan formulas where possible, and product pages show when a product is vegan.

Are your products suitable for sensitive skin?

Many of our products are made with sensitive skin in mind. We still recommend a patch test before full use, especially if you have known sensitivities or allergies. If you're unsure which product fits your skin, email us and we'll help you choose.

Do you offer gift wrapping?

We don't offer gift wrapping at this time.

How can I contact customer support?

Email us at reilandbeautyproducts@gmail.com or use our Contact Us page. We reply as quickly as we can.